The EU gives high priority to make the single emergency call number *112 *known throughout Europe which will result in a more intensified use by the EU-citizens. This will inevitably raise the demand for foreign language competence in the emergency call centres. It must be stated that it is not possible to meet these requirements with conventional language training. The project has developed modern tools for language training, which enables control room operators to achieve a sufficient linguistic competence in a foreign language

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Federation of the European Union Fire Officers Associations